@extends('customer.layout')

@section('title','Ticket History')

@section('content')

<div class="container-fluid">
    <div class="card shadow-sm">

        <div class="card-header">
            <h5 class="mb-0">Ticket Replies History</h5>
        </div>

        <div class="card-body">

            @if($tickets->isEmpty())
                <div class="alert alert-info mb-0">
                    No ticket history available.
                </div>
            @else

            <div class="table-responsive">
                <table class="table table-hover align-middle">
                    <thead class="table-light">
                        <tr>
                            <th>#</th>
                            <th>Subject</th>
                            <th>Priority</th>
                            <th>Status</th>
                            <th>Last Reply</th>
                            <th class="text-end">View</th>
                        </tr>
                    </thead>
                    <tbody>

                        @foreach($tickets as $ticket)
                            <tr>
                                {{-- ID --}}
                                <td>{{ $ticket->id }}</td>

                                {{-- SUBJECT --}}
                                <td>{{ $ticket->subject }}</td>

                                {{-- PRIORITY --}}
                                <td>
                                    <span class="badge bg-{{ 
                                        $ticket->priority === 'emergency' ? 'danger' :
                                        ($ticket->priority === 'high' ? 'warning' : 'secondary')
                                    }}">
                                        {{ ucfirst($ticket->priority) }}
                                    </span>
                                </td>

                                {{-- STATUS --}}
                                <td>
                                    <span class="badge bg-{{ $ticket->status === 'open' ? 'success' : 'secondary' }}">
                                        {{ ucfirst($ticket->status) }}
                                    </span>
                                </td>

                                {{-- LAST REPLY --}}
                                <td>
                                    {{ optional($ticket->replies->last())->created_at
                                        ? $ticket->replies->last()->created_at->format('d M Y')
                                        : '—' }}
                                </td>

                                {{-- VIEW --}}
                                <td class="text-end">
                                    <button class="btn btn-sm btn-outline-primary"
                                            data-bs-toggle="modal"
                                            data-bs-target="#historyModal{{ $ticket->id }}">
                                        View
                                    </button>
                                </td>
                            </tr>

                            {{-- =====================
                               HISTORY MODAL
                            ====================== --}}
                            <div class="modal fade"
                                 id="historyModal{{ $ticket->id }}"
                                 tabindex="-1">
                                <div class="modal-dialog modal-lg modal-dialog-scrollable">
                                    <div class="modal-content">

                                        <div class="modal-header">
                                            <h5 class="modal-title">
                                                Ticket #{{ $ticket->id }} History
                                            </h5>
                                            <button type="button"
                                                    class="btn-close"
                                                    data-bs-dismiss="modal"></button>
                                        </div>

                                        <div class="modal-body">

                                            {{-- Ticket Info --}}
                                            <p><strong>Subject:</strong> {{ $ticket->subject }}</p>
                                            <p><strong>Priority:</strong> {{ ucfirst($ticket->priority) }}</p>
                                            <p>
                                                <strong>Status:</strong>
                                                <span class="badge bg-{{ $ticket->status === 'open' ? 'success' : 'secondary' }}">
                                                    {{ ucfirst($ticket->status) }}
                                                </span>
                                            </p>

                                            <hr>

                                            {{-- Replies --}}
                                            <h6>Conversation</h6>

                                            @forelse($ticket->replies as $reply)
                                                <div class="mb-3">
                                                    <div class="p-3 rounded
                                                        {{ $reply->sender === 'customer'
                                                            ? 'bg-light border'
                                                            : 'bg-primary text-white' }}">
                                                        <p class="mb-1">{{ $reply->message }}</p>
                                                        <small class="text-muted">
                                                            {{ $reply->created_at->format('d M Y, h:i A') }}
                                                        </small>
                                                    </div>
                                                </div>
                                            @empty
                                                <p class="text-muted">No replies yet.</p>
                                            @endforelse

                                        </div>

                                    </div>
                                </div>
                            </div>

                        @endforeach

                    </tbody>
                </table>
            </div>

            @endif

        </div>
    </div>
</div>

@endsection