@extends('merchant.layout')

@section('title','Ticket History')

@section('content')

<style>
/* ===== History UI ===== */
.history-badge {
    font-size:12px;
    padding:6px 10px;
    border-radius:999px;
}
.ticket-row:hover {
    background:#f8fafc;
}
.reply-box {
    border-radius:14px;
    padding:14px 16px;
}
.reply-merchant {
    background:#f8fafc;
    border:1px solid #e5e7eb;
}
.reply-admin {
    background:#0d6efd;
    color:#fff;
}
</style>

<div class="container-fluid">
    <div class="card shadow-sm">

        <div class="card-header d-flex justify-content-between align-items-center">
            <h5 class="mb-0">Ticket History</h5>
            <span class="badge bg-secondary">
                {{ $tickets->count() }} Tickets
            </span>
        </div>

        <div class="card-body">

            @if($tickets->isEmpty())
                <div class="alert alert-info mb-0">
                    No ticket history available.
                </div>
            @else

            <div class="table-responsive">
                <table class="table align-middle">
                    <thead class="table-light">
                        <tr>
                            <th>#</th>
                            <th>Subject</th>
                            <th>Priority</th>
                            <th>Status</th>
                            <th>Last Reply</th>
                            <th class="text-end">View</th>
                        </tr>
                    </thead>
                    <tbody>

                        @foreach($tickets as $ticket)
                            <tr class="ticket-row">
                                {{-- ID --}}
                                <td>#{{ $ticket->id }}</td>

                                {{-- SUBJECT --}}
                                <td>
                                    <strong>{{ $ticket->subject }}</strong>
                                </td>

                                {{-- PRIORITY --}}
                                <td>
                                    <span class="history-badge bg-{{ 
                                        $ticket->priority === 'emergency' ? 'danger' :
                                        ($ticket->priority === 'high' ? 'warning text-dark' : 'secondary')
                                    }}">
                                        {{ ucfirst($ticket->priority) }}
                                    </span>
                                </td>

                                {{-- STATUS --}}
                                <td>
                                    <span class="history-badge bg-{{ $ticket->status === 'open' ? 'success' : 'secondary' }}">
                                        {{ ucfirst($ticket->status) }}
                                    </span>
                                </td>

                                {{-- LAST REPLY --}}
                                <td>
                                    {{ optional($ticket->replies->last())->created_at
                                        ? $ticket->replies->last()->created_at->format('d M Y, h:i A')
                                        : '—' }}
                                </td>

                                {{-- VIEW --}}
                                <td class="text-end">
                                    <button class="btn btn-sm btn-outline-primary"
                                            data-bs-toggle="modal"
                                            data-bs-target="#historyModal{{ $ticket->id }}">
                                        View
                                    </button>
                                </td>
                            </tr>

                            {{-- =====================
                               HISTORY MODAL
                            ====================== --}}
                            <div class="modal fade"
                                 id="historyModal{{ $ticket->id }}"
                                 tabindex="-1">
                                <div class="modal-dialog modal-lg modal-dialog-scrollable">
                                    <div class="modal-content">

                                        <div class="modal-header">
                                            <h5 class="modal-title">
                                                Ticket #{{ $ticket->id }} – History
                                            </h5>
                                            <button type="button"
                                                    class="btn-close"
                                                    data-bs-dismiss="modal"></button>
                                        </div>

                                        <div class="modal-body">

                                            {{-- Ticket Info --}}
                                            <div class="mb-3">
                                                <p class="mb-1">
                                                    <strong>Subject:</strong>
                                                    {{ $ticket->subject }}
                                                </p>
                                                <p class="mb-1">
                                                    <strong>Priority:</strong>
                                                    {{ ucfirst($ticket->priority) }}
                                                </p>
                                                <p class="mb-0">
                                                    <strong>Status:</strong>
                                                    <span class="badge bg-{{ $ticket->status === 'open' ? 'success' : 'secondary' }}">
                                                        {{ ucfirst($ticket->status) }}
                                                    </span>
                                                </p>
                                            </div>

                                            <hr>

                                            {{-- Conversation --}}
                                            <h6 class="mb-3">Conversation</h6>

                                            @forelse($ticket->replies as $reply)
                                                <div class="mb-3">
                                                    <div class="reply-box
                                                        {{ $reply->sender === 'merchant'
                                                            ? 'reply-merchant'
                                                            : 'reply-admin' }}">
                                                        <p class="mb-1">{{ $reply->message }}</p>
                                                        <small class="opacity-75">
                                                            {{ ucfirst($reply->sender) }}
                                                            • {{ $reply->created_at->format('d M Y, h:i A') }}
                                                        </small>
                                                    </div>
                                                </div>
                                            @empty
                                                <p class="text-muted">
                                                    No replies available.
                                                </p>
                                            @endforelse

                                        </div>

                                    </div>
                                </div>
                            </div>

                        @endforeach

                    </tbody>
                </table>
            </div>

            @endif

        </div>
    </div>
</div>

@endsection